MAA Glen Allen reviews

1525806685

Andrea Dunn

google

Andrea, thank you for your honest feedback. We want to give all our residents the best service from move-in to move-out, and we are disappointed to hear that your experience didnt live up to our high standards. Please accept our apologies and give us a call at 866-620-1130 at your earliest convenience so we can determine whether there is a more agreeable solution here that works for everyone.

1525928407

1

I moved out on April 12th, 2018. I was charged $597.00 to move out. 360.00 rent, 71.69, 16.00 electric transfer, 45.00 carpet clean, 105.99 final utilities. I already had my own utility bill. They took my security deposit and claimed I still owed them 15.99. Went to the website to pay and I had to re-enter my acount. I must of made a mistake on a nymber now I owe them 65.00. The apartmen is old and the furnace noisy them if you can too expensive. after a couple of years.

1590708419

Joann Hess

google

Joann, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Please reach out to us at your earliest convenience and allow us 48 business hours to return your inquiry so we may further assist you in working towards a resolution. Colonial Village at West End [email protected]

1590528682

3

I went online to schedule a tour, and then received a rude phone call from one of the staff. She quoted my a higher price than listed on the website and that there was an $18 per month community fee. Also, she went on about cable tv. Not sure what the relevance cable tv has to do with renting an apartment. Also, when I checked availability for one bedroom apartments, the website said there were 15 available. Not sure why they do not want my business.

1427580386

Marquis Massenburg

google

5

First time moving out on my own and I am glad I ended up here. Staff is great and friendly. Maintenance is quick and has completed the work same day as requested every time.

1612051774

Alexander Febles

google

Hi Alexander, thank you for your kind words and this wonderful review! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!

1612173035

5

The moving in process was quick and easy! Holly from the leasing office was great at explaining everything I need to know about the property. She was also very responsive for all the questions I had. The apartment itself is a nice cozy space and the area around the property is amazing!

1626364655

Nancy Tays

google

Hi, we're disappointed to hear of the negative experience you had at our location. Thanks for bringing this matter to our attention. We would like to get more details about this; please reach out to us at your earliest convenience at [email protected] and allow us 48 business hours for a response.

1626422436

1

Im my 63 years, Ive bought and sold houses several times and leased condos and apartments a few times, but Ive never experienced such a lack of professionalism and communication between the employees and the leaser. What should have been an easy transition has been extremely stressful. Either the documents dont include something they need or they didnt receive it. And they do not return phone calls. Save yourself some stress and look elsewhere. I wish we had.